PROTECTION OF PERSONAL DATA AND COOKIES
OUR COMMITMENT TO PROTECTING YOUR PERSONAL DATA
So that you can browse our site with complete peace of mind, we, LUROFLEX, as the data controller, explain how we collect, process and use your personal data, in order to provide you with an optimum service that respects your rights.
We protect your privacy by ensuring the protection, confidentiality, non-alteration, availability and security of the personal data you entrust to us over all our communication channels.
We take all necessary measures to :
Provide you with clear and transparent information on how your personal data will be collected and processed,
Put in place all the technical and organisational measures necessary to protect your personal data against disclosure, loss, alteration or access by unauthorised third parties,
Keep your personal data only for as long as is necessary for the purposes of the processing or the service in question,
To offer you the possibility of accessing and modifying your personal data at any time, which we process directly via your personal areas on our various sites.
To achieve these objectives, we implement the appropriate technical and organisational measures to ensure that the processing complies with the law applicable to the protection of personal data.
When do we collect your personal data?
Your personal data may be collected when:
You log on to our website,
You open a customer or supplier account,
You visit our website using cookies,
You place products in your shopping basket,
You purchase our products online,
You are being canvassed by our services,
You make a request for a return, complaint or order management,
You contact customer service by any means of communication made available to you, such as e-mail, telephone calls, commercial data, reporting and purchase statistics,
What personal information do we collect?
Identification data: surname, first name, identifier, SIREN, etc,
Professional contact data: postal address, email, telephone number, etc,
Economic and financial data: means of payment, payment history, bank details, etc,
Connection, service usage and interaction data: connection and usage logs, etc,
In accordance with regulations, we do not collect data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, genetic personal data, biometric personal data for the purpose of uniquely identifying a natural person, personal data concerning health or personal data concerning the sex life or sexual orientation of a natural person.
MANAGEMENT OF OUR OBLIGATIONS TOWARDS OUR CUSTOMERS
How do we use your data?
We process your personal information transparently and securely. Your personal information is collected for the purposes detailed below.
Management of orders, deliveries and returns
As part of fulfilling our obligations to our customers, we collect and use your personal information to manage our business relationship with you, in particular to manage your purchases and orders, to deliver your products, to deal with any returns and to offer you our services.
Communication with you
We collect and store your personal information so that we can communicate with you about your orders, invoices or customer service complaints.
Information and newsletters
In order to keep you informed of our latest news and our various commercial offers, the User may receive emails from our company.
Users may opt out of receiving commercial emails by clicking on the unsubscribe link provided in each email or by going to their account in the "my personal information" section.
Legal or regulatory requirements
We may be required to disclose your personal data in response to legitimate requests from public authorities, in particular to meet national security, anti-fraud or law enforcement requirements.
Who receives your personal data?
We ensure that only authorised persons within LUROFLEX have access to your personal data when such access is necessary for the performance of our commercial relationship.
The user's rights concerning this data.
In accordance with the French Data Protection Act of 6 January 1978, as amended, and with European Regulation No. 2016/679/EU of 27 April 2016 (applicable from 25 May 2018), you have the right to access, rectify, port and delete your data or to limit its processing. You may also, on legitimate grounds, object to the processing of your data.
How is your personal data stored?
Data is stored in compliance with French legislation and European regulations. Data retention periods comply with CNIL recommendations and/or legal obligations:
Categories of personal data - Active storage rules
Customer account and loyalty programme data
Behavioural data Segmentation - 5 years from the end of the relationship with the customer.
The period begins either with the last order, the last connection to the customer account or the closure of your account. Customer data will be anonymised.
Identity documents communicated in the context of exercising rights of interrogation, access, rectification and opposition
1 year from the date of receipt by LUROFLEX - 10 years from the end of commercial relations with the customer.
Cookies - 24 months for Google Analytics cookies
Purchase data - 5 years from the end of the relationship with the customer.
Prospective customer data - 5 years from the end of the relationship with the prospective customer.
The period begins either with the last connection to the prospect's account, or with the last call to customer service, or with the sending of an email to customer service. At the end of this period, the customer's or prospect's data will be rendered anonymous.
At the end of these periods, we may archive the data, in particular to comply with legal and tax requirements and legal proceedings.
USE OF COOKIES
Go to the section dedicated to cookies: https://www.au-comptoir-hydraulique.fr/index.php?page=cookies
HOW TO EXERCISE YOUR RIGHTS
In order to enable you to control our use of your personal data, you have the following rights:
Right to object to our processing of your personal data,
The right to access your personal data that we process,
The right to rectify it,
The right to erasure,
The right to portability of your data,
The right to restrict processing,
The right to define directives relating to the conservation, deletion and communication of your personal data after your death.
You may exercise your rights:
By e-mail to the following address "luroflex@au-comptoir-hydraulique.fr", accompanied by a copy of any identity document
By post, accompanied by a copy of any identity document, to the following address
- LUROFLEX
- 1 Impasse Charlemagne
- 68210 DANNEMARIE
If you would like more information about these rights, please contact us at the above addresses.
We will provide you with our responses to your requests as soon as possible.
Management :
Luroflex - Hydraulic counter