RESERVATIONS
When you receive a shipment from Au Comptoir Hydraulique , you must check the transport documents to ensure that the goods presented to you are indeed intended for you;
Check the external appearance of the pallets or packages;
When receiving pallets: check that the guarantee strip is intact (which proves that the pallet has not been defilmed), and that the stacking cones are not crushed (which guarantees that the pallets have not been stacked);
Check that the number of packages or pallets corresponds to the packing list on the transport note;
Indicate the name of the receiver and the date and time of receipt.
A- In theevent ofvisible damage
B- In the event of non-apparent damage,
If the packages or pallets are damaged or if their external condition suggests that the goods may have suffered damage
If the damage is discovered when the parcels are opened:General reservations or statements such as "subject to unpacking" have no legal value. Make specific reservations on the transport note, indicating:- the number of missing or damaged parcels - the type of damage found
If necessary, take photos of the packages concerned.
Within three days of the delivery date, notify us either by telephone or e-mail, giving the same details as in point A and, if possible, giving us the number of the transport note.
Receipt, quantity and quality control of goods.
Receipt of goods
Acceptance is the act whereby the recipient of the goods takes possession of them when they are delivered by the supplier or a designated third party (carrier). It is carried out by a receiver. In all cases, the goods are handed over by the carrier and the receiving customer signs a delivery note. As a general rule, this signifies the transfer of ownership and triggers payment of the commercial invoice in accordance with the purchase agreement signed with the supplier.
When goods are received, the recipient is faced with two responsible parties:
When goods are received, the recipient is faced with two responsible parties:
The carrier, who is responsible for any damage or shortages that occur during transport, provided that these are noted when the goods arrive and in the presence of the driver;
- The supplier who is responsible for the quality and quantity of the products delivered in relation to the order.
The recipient is obliged to check the conformity of the goods delivered at the time of delivery before signing the delivery note. Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, etc.) must be indicated on the delivery note, accompanied by the signature of the controller.
The inspector must make written, precise and reasoned reservations on arrival on the delivery documents (consignment note/delivery slip, etc.) and in the presence of the driver (general formulas such as "unless checked later" or "subject to unpacking" have no legal value).
After checking, the receiver takes delivery and registers the various goods. His overall job can be summed up as follows:
After checking, the receiver takes delivery and registers the various goods. His overall job can be summed up as follows:
- Supervising the unloading of goods from lorries or other means of transport;
- Unloading containers, opening crates and palletised packages;
- Operating forklift trucks, hand trucks and other materials handling equipment used for unloading and storing goods , where this is within the scope of his or her responsibilities .
- Supervise the storage of goods in receiving areas;
- Unpack goods and transport them to the appropriate storage areas;
- Checking delivery documents to ensure that what is written on them corresponds to the goods received, noting missing quantities, checking the condition of goods and rejecting damaged goods;
- Make any reservations on the documents;
The customer must confirm any anomaly by sending the carrier or the supplier, depending on the commitment of each, an email, fax or registered letter with acknowledgement of receipt setting out all the complaints. The carrier's details must appear on the delivery note. These complaints must be sent 24 hours after delivery and within two days of delivery
Checking goods before they go into storage
The inspection consists of checking that the items received comply with the specifications set out in the purchase requisition. It applies to the packaging and its contents. Generally speaking, items are checked both qualitatively and quantitativelyA- Quantitative control
Quantitative checks are carried out when quantities are counted B- Qualitative control
Qualitative control is an assessment of the quality of the item received. In other words, its ability to satisfy the needs of its user. We must ensure that the item is compatible with the user's needs.- Packaging : taking into account its function, the packaging of an item makes it easier to use and handle (the logistical role of packaging) and more resistant to certain working conditions. It is therefore essential to check that the packaging is suitable;