PAYMENTS
Payment for goods must be made before dispatch by the following means:Bank card - Bank transfer - Cheque - PayPalFor orders over €1,000, payment must be made by certified bank cheque - Bank transfer - Bank card - PayPalTransactions carried out on the website are subject to the following conditions https://www.au-comptoir-hydraulique.fr/ secured by the CIC payment system. All information exchanged to process the payment is encrypted using SSL protocol. This data cannot be detected, intercepted or used by third parties. Nor is it stored on our computer systems. For more information about paying by credit card: visit the website www.cic.frThe CIC service is available.Our Company has a CIC Cheque Account at: CIC EST
42 Avenue de la REPUBLIQUE
70200 LURENAt your request, we will provide you with the information you need to make an appointment virement.TransportLes small parcels of less than 15 kg are sent by post. The delivery time is 48/96 h. Bulky items are sent by courier. The delivery time is 4 to 5 working days, excluding holidays.
Terms & Conditions
The company LUROFLEX-AU COMPTOIR HYDRAULIQUE (hereinafter referred to as THE SELLER) is registered in the Commercial Register under number RCS 43875240400012. Its postal address is 1 Impasse Charlemagne - 68210 DANNEMARIE - France and its e-mail address is alain@luroflex.com(SELLER'S ADDRESS).
LUROFLEX-AU COMPTOIR HYDRAULIQUE
1 Impasse Charlemagne
68210 DANNEMARIE - FranceAny order taken for a product appearing in the online shop of the site www.au-comptoir-hydraulique (hereinafter THE VENDOR SITE) implies prior consultation and acceptance of these general terms and conditions of sale. Clicking to confirm the order implies full acceptance of these terms and conditions. This click has the value of a "digital signature"
SUBJECT
The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods offered by THE SELLER to the consumer.
CONFIRMATION of ORDER
Contractual information will be confirmed by e-mail to the address indicated by the consumer on the order form.
The computerised registers, kept in the computer systems of the company LE VENDEUR in reasonable conditions of security, are considered as proof of the communications, orders and payments that have taken place between the parties. The order forms and invoices are archived on a reliable and durable medium that can be produced as proof.INFORMATION on PRODUCTSEvery effort has been made to ensure the accuracy of the information presented on THE SELLER SITE. Nevertheless, THE SELLER or its suppliers shall not be liable for any consequences, incidents or special damages resulting from electronic transmissions or from the accuracy of the information transmitted, even if THE SELLER was aware of the possibility of such damages. Product and manufacturer names and brands are used for identification purposes only. Product photos, descriptions and prices are not contractual.
Our prices are valid for the day.
The products are delivered to the address indicated by the consumer on the order form and only in the geographical areas indicated by us desservons.Tous products leave our premises in perfect condition. It is the customer's responsibility to inform the carrier (or postman) of the slightest trace of impact (holes, traces of crushing, etc.) on the parcel, and if necessary to refuse the parcel. A new identical product will then be returned to you free of charge. The exchange of any product declared, after the fact, to be damaged during transport, without any reservation having been made on receipt of the parcel, will not be accepted charge.Comme in any shipment, it is possible to experience a delay or for the product to go astray. In such a case, we contract the carrier to start an investigation. Every effort will be made, for as long as necessary, to find the parcel. If necessary, the merchant will be reimbursed by the carrier and will deliver a new identical parcel to its customers frais.Nous accepts no responsibility for longer delivery times caused by the carrier, particularly in the event of loss of products, bad weather or strikes.
Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged parcel, broken products, etc.) must be indicated on the delivery note in the form of "handwritten reservations", accompanied by the customer's signature.The consumer must at the same time confirm this anomaly by sending the carrier within (2) two working days following the delivery date a registered letter with acknowledgement of receipt setting out the said complaints.The consumer must send a copy of this letter to the SELLER'S ADDRESS. Without this report, we will not proceed with any exchange.
The consumer must submit to the SELLER, on the day of delivery or no later than the first working day after delivery, any claim of error of delivery and / or non-conformity of the products in kind or in quality compared to the indications on the order form. Beyond this deadline, any claim will be rejected. This claim may be made to the SELLER at the following ADDRESS VENDEUR.Toute in case of error of delivery or exchange, any product to be exchanged or refunded must be returned to the SELLER as a whole and in its original packaging in perfect condition to the address of the SELLER VENDEUR.Pour to be accepted, any return must be reported and have the prior agreement of the SELLER, who in case of agreement will resend the package to the right address. The shipping costs are borne by the SELLER, except in cases where it proves that the product does not correspond to the original declaration made by the consumer in the proper direction of return.
The consumer is expressly informed that the SELLER is not the manufacturer of the products presented on the SELLER SITE and that the SELLER accepts no liability for defective products.Consequently, in the event of damage caused to a person or property by a defect in the product, the consumer may only seek to hold the manufacturer liable, on the basis of the information appearing on the packaging of the said product.
All products modified or repaired by the customer or by any entity other than the service providers chosen by the SELLER are excluded from this guarantee. The guarantee may be extended in accordance with the terms and conditions set out in the shop and on the website in the workshop section.
In accordance with articles L. 120-20, the consumer has a period of fourteen (14) calendar days to return, at his own expense, any products that do not suit him. This period runs from the day of receipt of the consumer's order. All returns must be notified in advance to the SELLER's customer service department. The product must be returned to the SELLER'S ADDRESS. Only products returned in their entirety, in their complete and intact original packaging and in perfect condition for resale will be taken back. Any product that has been damaged or whose original packaging has been damaged will not be reimbursed, taken back or exchanged. This right of withdrawal is exercised without penalty, with the exception of shipping and return costs. If the right of withdrawal is exercised, the consumer has the choice of requesting either a refund of the sums paid or an exchange of the product. In the event that the right of withdrawal is exercised, the SELLER will make every effort to reimburse the consumer within fourteen (14) days.
RIGHTS OF USE
The use of trademarks and images on the site is strictly prohibited.
Neither party will have failed to fulfil its contractual obligations to the extent that their performance is delayed, hindered or prevented by a fortuitous event of force majeure. Force majeure shall be deemed to be any irresistible event or circumstance, external to the parties, unforeseeable, unavoidable, beyond the control of the parties and which cannot be prevented by the latter, despite all reasonable efforts.The party affected by such circumstances will notify the other within ten working days of the date on which it becomes aware of the event, and the two parties will then meet within three months, unless this is impossible due to force majeure, to examine the impact of the event and agree the conditions under which performance of the contract will continue. If the case of force majeure lasts longer than one month, these general conditions may be terminated by the injured party. The following are expressly considered to be cases of force majeure or fortuitous events, in addition to those usually accepted by the jurisprudence of French courts and tribunals: blockage of means of transport, earthquakes, fires, storms, floods, lightning, stoppage of telecommunications networks or difficulties specific to telecommunications networks external to customers.
If one or more stipulations of these general terms and conditions are held to be invalid or declared as such in application of a law, regulation or following a final decision by a competent court, the other stipulations will retain all their force and scope.
The fact that one of the parties does not take advantage of a breach by the other party of any of the obligations referred to in these general terms and conditions of sale shall not be interpreted for the future as a claim to the obligation in question.
These general terms and conditions are governed by French law. In the event of a dispute or claim, the consumer should first contact the SELLER for an amicable solution.
In accordance with the French Data Protection Act no. 78-17 of 6 January 1978, you have the right to rectify, consult, modify and delete any data that you have provided to the SELLER. This right may also be exercised online.
In the event of a sale to a legal entity, any dispute relating to the sale (price, GTCS, products, etc.) will be subject to French law before the Commercial Court of the SELLER's registered office.
Standard terms and conditions for returns authorisations
1. LUROFLEX-AU COMPTOIR HYDRAULIQUE cannot be held responsible for any loss or damage to the parcel. INSURE IT and get a TRACKING number as a guarantee.
2. LUROFLEX-AU COMPTOIR HYDRAULIQUE sent via Colissimo, or carrier for all replacements.
3. P.O. Boxes are not accepted for RMAs. You must provide a physical address to continue the RMA process. If a PO Box is used, LUROFLEX-AU COMPTOIR HYDRAULIQUE cannot be held responsible for lost parcels.
4. LUROFLEX-AU COMPTOIR HYDRAULIQUE cannot be held responsible for parcels with incomplete contents.
5. LUROFLEX-AU COMPTOIR HYDRAULIQUE will inform you if a parcel is received without its contents. You will then need to contact the sender to settle any dispute regarding the parcel during the transit period.
6. LUROFLEX-AU COMPTOIR HYDRAULIQUE will replace the returned equipment with other equipment.
7. Returned equipment is subject to the warranty limits, including the obligation to return the goods accompanied by a valid proof of purchase.
8. LUROFLEX-AU COMPTOIR HYDRAULIQUE will send a product of equal or greater capacity if an identical product is not available.
9. The sole responsibility of LUROFLEX-AU COMPTOIR HYDRAULIQUE, the only possible solution for any recognised defect will be the repair or replacement of the product in question.
10. If the defective product meets the conditions of this guarantee, LUROFLEX-AU COMPTOIR HYDRAULIQUE will inspect the product and decide whether to replace or repair it.
11. The Customer shall bear the cost of sending the defective parts to LUROFLEX-AU COMPTOIR HYDRAULIQUE. . LUROFLEX-AU COMPTOIR HYDRAULIQUE shall bear the cost of sending replacement parts or equipment to the Customer.
12. Any damage, defect or missing product must be reported within 5 working days of receipt of the replaced materials.
13. LUROFLEX-AU COMPTOIR HYDRAULIQUE will not replace products that fall outside the dealer's warranty period.
14. LUROFLEX-AU COMPTOIR HYDRAULIQUE International customers are responsible for customs charges, including but not limited to brokerage, taxes, administrative fees and other charges.
15. Replacements will be processed according to product availability.
16. LUROFLEX-AU COMPTOIR HYDRAULIQUE shall in NO EVENT be liable for any indirect, incidental or consequential damages caused by improper installation.
1. LUROFLEX-AU COMPTOIR HYDRAULIQUE will not accept any returns without the express agreement of the Management.
2. LUROFLEX-AU COMPTOIR HYDRAULIQUE will not accept any returns on parts specially ordered by the Customer.
3. LUROFLEX-AU COMPTOIR HYDRAULIQUE Will not accept any returns on equipment assembled and used by the Customer (except for hidden defects)
4. LUROFLEX-AU COMPTOIR HYDRAULIQUE Will not accept any returns of equipment that has not been properly assembled by the Customer
5. LUROFLEX-AU COMPTOIR HYDRAULIQUE We will not accept any returns of equipment dismantled by the Customer, unless authorised by our management.
For all returns accepted by LUROFLEX-AU COMPTOIR HYDRAULIQUE, a discount of 30% will be applied to the return of the goodsPostage costs are non-refundable, both for the shipment and for the return of the goods.LUROFLEX-AU COMPTOIR HYDRAULIQUE reserves the right not to reimburse the Customer if, after analysis by a technician, it is found that the malfunctioning of the equipment is caused by unsuitable assembly.